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Shipping Policy

KNUS uses an economy door to door courier service to ensure fast and direct delivery anywhere in South Africa.

Our courier service offers delivery from Monday - Friday 08:00am - 17:00pm.  

Weekend or after-hour deliveries may be offered on special request at a surcharge.  

Shipping lead time varies per product and depends on the lead time as listed in the product description.

Dispatch is when the item(s) in your order is ready for shipment not the date your order arrives at your door. Dispatch is when we release the item(s) to our delivery partners who handle final delivery. Once dispatched delivery should be within 2 - 5 working days via our economy door to door service in South Africa.

Please note that all furniture deliveries are delivered on ground floor only and we do not offer any hoisting services. For any furniture deliveries above ground floor, please make prior arrangements with our support team and do note that a fee may apply.

For any delivery related queries please contact us directly on Tel: (+27) 087 550 7600 or Mon - Fri 09:00am - 17:00pm (UTC+2).

Unfortunately we do not offer international shipments.  Please arrange your own shipping and forwarding agency for any international shipments and we can assist to deliver to your agent's local South African address.  

Duties, taxes and any applicable carrier brokerage fees are not included in your order total at checkout for international orders. 

Carrier brokerage fees will be assessed upon delivery by the postal or shipping carrier, and must be paid by the order recipient. Duties and taxes are determined by the customs agency within the destination country. They are based on the value of the order and the tax–free threshold, if it exists, for imported goods. More information can be obtained by contacting your local customs office.