Return Policy

You are welcome to return or exchange your order within 10 days of the date of delivery in its original packaging and condition. Once we are satisfied of the condition of the item, you will be refunded via your original method of payment or have the option to exchange your item.

Exchanges are only allowed for the exact same item (i.e. same item in another colour or print) and/or an item of the exact same value. If you would like an item of a different value from the store, you will have to purchase this separately or wait until you have been refunded.

Unfortunately we do not accept returns of sale items.

Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded.

If your product is damaged in any way on delivery, please notify us and send us images as proof within 10 days of delivery on info@knus.co so we may correct this as soon as possible.

Please note that certain items in our store are custom made and non refundable.  You will see this on the specific products’ listing page(s).

For further clarify these items are:
Those applicable Coffee Tables, Side Tables, Table Lamps and Floor Lamps as mentioned in product descriptions.
KNUS does not offer any returns on international shipments.