Luna Basin - White
- Product Finish
- Return Policy
Round shaped basin.
Size: 41.5cm Dia x 15.7cm H
Material: Light weight concrete
Care instructions: Please tell the plumber when installing to not rub any harsh chemicals onto your basin, especially when cleaning up the silicone/putty around the drainage hole. Please do not let water sit in the concrete basins for extended periods & it is recommended to dry up wet spills when possible.
Please note: This item is custom made and NON refundable.
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Clean your basin with soapy water & a cloth (avoid hard surfaced sponges & products with high PH levels that are abrasive & acidic such as: nail polish remover, bleach, vinegar, coffee, paint strippers & tints. If your basin does contact harsh chemicals rinse immediately with water to neutralize. For stubborn stains use a non-abrasive cleanser & avoid scrubbing. A wet cloth is recommended for dry spills. Concrete expands in the heat so avoid the exposure of excessive localised heat as this may damage your basin. Do not put boiling water inside the concrete basins. Avoid impacting the surfaces & edges with hard objects as this may cause scratches. Small marks & scratches may occur after day to day use.
Products are handmade with natural materials & therefore the colours & texture can look different in photos. Colours may vary through colour movement. Please note colours can look different in pictures than in person due to lighting and filters used.
Colour sample packs are available on request to purchase if needing to decide on colours before placing orders, contact email@example.comLead time: 14 - 18 working days before dispatch This product has a 12 month warranty from the original date of purchase.
Dispatch is when the item(s) in your order is ready for shipment not the date your order arrives at your door. Dispatch is when we release the item(s) to our delivery partners who handle final delivery. Once dispatched delivery should be within 2 - 5 working days via our economy door to door service in South Africa.
While the greatest care has been taken to ensure the colours shown are as close to the real thing as possible, colours may be influenced by your computer settings. Accordingly actual true colours may vary slightly from the colours portrayed online
KNUS uses an economy door to door courier service to ensure fast and direct delivery anywhere in South Africa. Our courier service offers delivery from Monday - Friday 08:00am - 17:00pm.
Weekend or after-hour deliveries may be offered on special request at a surcharge.
For international shipments please contact us on firstname.lastname@example.org or (+27) 087 550 7600 for an accurate shipping quote before proceeding to checkout.
Phone support available Mon - Fri 09:00am - 17:00pm (UTC+2) For our full shipping policy.
You are welcome to return or exchange your order within 10 days of the date of delivery in its original packaging and condition. No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return. Once we are satisfied of the condition of the item, you will be refunded via your original method of payment or have the option to exchange your item.
Exchanges are only allowed for the exact same item (i.e. same item in another colour or print) and/or an item of the exact same value. If you would like an item of a different value from the store, you will have to purchase this separately or wait until you have been refunded.
Unfortunately we do not accept returns of sale items.
Shipping fees are non refundable.
Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded.
If your product is damaged in any way on delivery, please notify us and send us images as proof within 10 days of delivery on email@example.com so we may correct this as soon as possible.
No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return (i.e. not your cup of tea or damaged or faulty). If any returned items are damaged during return transit due to obvious insufficient packaging, you may not qualify for a refund / exchange and may be charged the return shipping fee to have the damaged goods returned to you.
Please note that certain items in our store are custom made and non refundable. You will see these applicable products on the specific products’ listing page(s).
KNUS does not offer any returns on international shipments.
Please note that should you use your own third party shipping company to further transport any product(s) already delivered to you by us to another address in South Africa or abroad, we are no longer responsible for any damages even if you notify us within the 10 days return policy unless you informed us of such damages BEFORE passing on the products to your courier company.
Therefore when using any third party shipping company or courier to further transport any product(s) abroad or in South Africa, all products MUST be checked for any damages once delivered by KNUS before handing over to your third party courier in order for us to assist you with any exchanges or refunds. In Layman's term's: please give your transport company permission to open your packages on your behalf and confirm whether there is any damage before further transporting the packages for you.