Important COVID-19 notice

KNUS Covid-19 notice

Update: 24 March 2020

 

As you all know, South Africa will be on lockdown for all non essential goods and services from midnight 26 March until 16 April.

Whilst this affects KNUS directly, we would like to let you know that we are still here and our support staff continue to operate, but we will just not be able to hand make and / or deliver your product right now. 

KNUS will remain open and take new orders during lockdown, however all these orders will only be dispatched or manufactured once the lockdown period has ended with standard lead times applying. 

In other words, you can still buy online now but you will just get your item a bit later. :-)

As KNUS provides non essential products our workshops and manufacturers are forced to shut down until the lockdown has been removed which means that any existing orders still in production by the time that the lockdown takes effect on Friday 27 March, will only be able to be completed and delivered after the lockdown period has ended. 

We aim to fulfill as many outstanding orders as possible before the lockdown takes effect on Friday 27 March, but will not be able to complete all orders with longer lead times.  

We are unable to give you exact dispatch dates for the affected orders as this is such a fluid time, but we will be in further communication once the lockdown has ended with a clear indication as to anticipated completion dates / and or dispatch dates.  

If you are unsure whether your order will be affected, please contact our support team who will be available Monday - Friday 09:00am - 17:00pm on 087 550 7600 or drop us an email on info@knus.co .  

 

We urge you to continue supporting local businesses and be understanding and flexible about existing and new order statuses.  These are very uncertain times for all South Africans and we ask you to show compassion.  

Our support team are working normal hours and we are here should you have any questions or queries about your order.  

 

16 March 2020:

 

Please note that due to the current COVID-19 outbreak in South Africa your order may have an extended lead time or have a delayed delivery date.

Due to various factors outside of our control all lead times are currently just an indication and may not be accurate or may change and we ask you to please be patient and flexible.

At this stage our workshops and couriers are still working as usual but should this situation change and your order be affected, we will immediately notify you.

Our transport partners have assured us that they are implementing basic hygiene procedures to ensure all of them and those they come in contact with stay safe and healthy, but please do ensure you yourself also follow all necessary hygiene precautions when accepting packages from any courier.

Please note we are not saying that your order will definitely be affected, however we wish to be proactive and inform you of possible delays.

Our number one priority is the safety of our customers, staff, craftsman and transport partners so please be understanding.

Our support team are working normal hours and we are here should you have any question or queries about your order.

We ask you to continue to support your local and smaller suppliers as this is when they need support the most and thank you for your support thus far!

KNUS Management