Follow the steps below to return your product.
- Ensure the product you are returning is sufficiently packaged. NO returns will be accepted without the product being sufficiently packaged, regardless of the reason for return.
- Complete the online return request form by clicking on the button below.
- We review your return request to confirm that your return is valid and you receive an email to make return shipping payment.
- Upon receipt of your return shipping fee, we arrange for courier collection.
- We physically inspect the item to confirm that it is in accordance to your initial return reason. (i.e. defective OR in good condition and just not your cup of tea).
- Upon final approval of return, you are notified via email and we will either refund you on our next refund cycle (we process refunds every two weeks) or we will ship your exchanged product (depending on your initial request).
- If being refunded, you will receive another notification upon refund to your original method of payment and can expect to see the refund reflecting in your account within 2 – 3 working days of processing. It may take up to 5 working days for the credit to appear in your bank account dependent on whom you bank with.
*Please note that if an item reaches us and is not in the original condition or as specified in your initial return request you may not be eligible for a refund or exchange and will be charged another shipping fee to get the original item back to you.
*Please note that if exchanging a product, you will be charged the normal shipping fee to get the exchanged item delivered to you.