Help Center

ORDERING & PAYMENT

Here you can find out more about our PAYMENT system

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

HOW DOES INSTANT EFT WORK?

WHAT IS MOBICRED?

HOW DO I PAY USING MOBICRED?

I NEED HELP WITH MY MOBICRED APPLICATION OR ACCOUNT?

WHY DOES PAYFAST ASK ME TO LOGIN WHEN I TRY TO CHECKOUT?

WHAT IS YOUR PURCHASE AMOUNT LIMIT?

WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE AN ORDER?

WHY DO I HAVE TO AGREE WITH YOUR TERMS OF USE AND RETURN POLICY BEFORE CHECK OUT?

HOW DO I USE A PROMO CODE?

SHIPPING INFORMATION

this is how our shipping works

HOW MUCH WILL IT COST TO SHIP MY ORDER?

HOW DO YOU CALCULATE SHIPPING ON FURNITURE?

WHEN CAN I EXPECT MY ORDER TO SHIP?

IF ITEMS IN MY ORDER SHIP SEPARATELY, WILL I BE CHARGED EXTRA?

HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?

WHAT IS YOUR SHIPPING POLICY FOR FURNITURE AND OTHER OVERSIZED ITEMS?

CAN I ARRANGE MY OWN SHIPPING?

DO YOU SHIP TO PO BOXES OR VIA THE SOUTH AFRICAN POSTAL SERVICE?

DO YOU SHIP INTERNATIONALLY?

HOW DO I CHECK MY ORDER STATUS?

HOW DO I UPDATE MY ADDRESS BEFORE SHIPMENT?

CAN I CANCEL OR MODIFY MY ORDER BEFORE IT SHIPS?

WHAT IF THE COURIER CANNOT REACH ME?

RETURNS & EXCHANGES

All you need to know about our returns

WHAT IS KNUS’S RETURN POLICY?

HOW DO I RETURN AN ITEM?

IF I MAIL A RETURN, WHEN WILL I BE REFUNDED?

INSIDE THE KNUS STORE

tips and ways to better understand the KNUS Online store.

WHAT IF I HAVE PURCHASED A PRODUCT WHICH IS NO LONGER AVAILABLE?